Terms and Privacy

Seek Privacy Promise

Our goal is to help people gain greater control over their health, while partnering with the products and services that support their ongoing health journey. Our software allows you to monitor your health, build and grow your health organizations, and facilitate the research you need to further the understanding of health. As we build this software, privacy is our ABSOLUTE HIGHEST priority. We want to do everything we can to make sure that whatever umbrella your health decisions fall under, that you can do so with the confidence of a configurable, yet secure privacy infrastructure. This is our promise:

  1. We will only collect data that is useful to improving Seek products, services and your experience.

  2. We will be transparent about our data practices and will explain them in clear language.

  3. We will never sell your data, and will only share personally identifiable data when you direct us to (or under the circumstances outlined in our Privacy Policy).

  4. We will always take the security of your data seriously.

To learn more about the data we collect, how that data is used, and the ways it can be shared both by us and by you, please read our Privacy Policy below. Or, if you have any questions, contact us.

Seek Privacy Policy
Last Update February 16, 2019

Seek designs software that tracks everyday health and fitness, manages hospital and care provider processes, and facilitates multiple points of medical connectivity to evolve the connection between humans and health. This Privacy Policy applies to our software platform (“Platform”), our websites located at seekhealth.co, community.seek.com (individually a “Site” and collectively “Sites”), Seek’s software (“Software”) and Seek mobile applications (each an “App” and collectively the “Apps”). The Platform, Sites, Software and Apps are collectively referred to in this Policy as the “Seek Service,” and by proceeding to use the Seek Service you consent that we may process the data that we collect from you in accordance with this Privacy Policy.

Because we’re always looking for new and innovative ways to help you achieve your health evolution, this policy may change over time, but any future changes will not affect data that was collected under a previous version of this policy. If any modifications substantially change your rights, we will send an email summarizing the changes to the address associated with your Seek account and provide notice on the Site.

And remember, we’re here to help. If something in this policy does not make sense or if you have any questions, please contact us.

What Data Does Seek Collect?
When You Create A Seek Account

If you want to access data collected by your Device, Application, or Medical Service, you must create a Seek account. When you create a Seek account, we ask for some personal information, including your email address and date of birth. Your email address will be your Seek account user name, which you will use to log-into your account. We do not display your email address to other users. Instead, others will see the name or nickname you enter in your profile settings.

You can also create your Seek account using a different credential such as a Facebook or Google+ account. We will ask permission to access basic information from that account, such as your name, profile picture, and friend list. You can stop sharing that information with us at any time by removing Seek’s access to that account. We will access your phone’s contact list for the purpose of letting you identify contacts who are Seek users. We do not store your phone’s contact list, and it is deleted immediately after it is used for this purpose.

When You Add Information To Your Account

You can customize your Seek experience by adding other types of information to your account, such as entering a food log or setting an alarm, personalizing your profile with photos, participating in discussion boards, or sending messages to your Seek friends. Whenever you add this type of data, we collect it and store it in your Seek account.

We also will access your camera roll on your mobile phone if granted permission, in order to allow you to change your profile picture. We do not use your image in any promotional material or for any commercial use unless explicitly granted permission by the user.

When You Visit Our Sites

Seek collects industry standard data from everyone who visits our Sites—even if you don’t have a Seek account. This includes log data that automatically records information about your visit, such as your browser type, operating system, the URL of the page that referred you, the different actions you performed, and the IP address you used to access pages on the Site. We use this type of information to provide you with an experience that’s relevant to your location based on the IP address, to prevent Site misuse, and to ensure the Site is working properly. We also collect data from cookies. To see the full list cookies we use and how we use them, please read our Cookie Policy.

When You Sync Your Device

When you sync your Device through an App or the Software, data recorded on your Device about your activity is transferred from your Device to our servers. This data is stored and used to provide the Seek Service and is associated with your account. Each time a sync occurs, we log data about the transmission. Some examples of the log data are the sync time and date, device battery level, and the IP address used when syncing.

When You Make Purchases From Our Store

We do not view or store your credit card information. This is handled by our third-party payment processor. We store your shipping address so we can process your order through our fulfillment partner. If you are logged into your Seek account when you purchase something on our Site, we associate that order with your Seek account.

When You Contact Us For Help

Whenever you contact Seek for help, we collect your name and email address along with additional information you provide in your request so that we can provide you with assistance and improve the Seek Service. If you contact us when you are already logged in to your account, the web form automatically pre-fills this information, so you don’t have to type it manually. You can also contact Seek on public forums such as Twitter or Facebook; however, we cannot maintain the privacy of your communication to us if you contact us through these channels.

When You Add Friends

To help you stay motivated on your health journey, Seek lets you add friends who are already Seek users or invite friends who have not yet joined. You can add friends in several ways, such as by providing their email addresses, or by accessing social networking accounts or from the contact list on your phone. When you share your friends’ contact information with us to add them as a friend, we will only use it for this purpose. We do not store your phone’s contact list, and it is deleted immediately after it is used for this purpose.

When You Activate Location Features

The Seek Service includes features that require the collection of specific location data, including: GPS signals, device sensors, Wi-Fi access points, and cell tower IDs. We only collect this type of data when you activate a location feature, such as run mapping. We stop collecting this type of data when you deactivate the feature. We store this information in your Seek account. If you are using a mapping feature, we will send your location information to our mapping service provider so they can display your location on a map. They are contractually prevented from sharing or using this data for any other purpose.

Information From Other Sources

We do not collect any information about you from other sources outside of your interaction with the Seek Service.

How We Use Your Data

Seek uses your data to provide you with the best experience possible, to help you make the most of your health, and to improve and protect the Seek Service. Here are some examples:

  • Height, weight, gender and age are used to estimate the number of calories you burn.

  • Contact information is used to send you notifications, allow other Seek users to add you as a friend, and to inform you about new features or products we think you would be interested in.

  • Data and logs are used in research to understand and improve Seek’s Service; to troubleshoot the Seek Service; to detect and protect against error, fraud or other criminal activity; and to enforce the Seek Terms of Service.

  • De-identified data that does not identify you may be used to inform the health community about trends; for marketing and promotional use; or for sale to interested audiences.

What Data May Be Shared With Third Parties?

First and foremost: We don’t sell any data that could identify you. We only share data about you when it is necessary to provide the Seek Service, when the data is de-identified and aggregated, or when you direct us to share it.

Data That Could Identify You

Personally Identifiable Information (PII) is data that includes a personal identifier like your name, email or address, or data that could reasonably be linked back to you. We will only share this data under the following circumstances:

  • With companies that are contractually engaged in providing us with services, such as order fulfillment, email management and credit card processing. These companies are obligated by contract to safeguard any PII they receive from us.

  • If we believe that disclosure is reasonably necessary to comply with a law, regulation, valid legal process (e.g., subpoenas or warrants served on us), or governmental or regulatory request, to enforce or apply the Terms of Service or Terms of Sale, to protect the security or integrity of the Seek Service, and/or to protect the rights, property, or safety of Seek, its employees, users, or others. If we are going to release your data, we will do our best to provide you with notice in advance by email, unless we are prohibited by law from doing so.

  • We may disclose or transfer your PII in connection with the sale, merger, bankruptcy, sale of assets or reorganization of our company. We will notify you if a different company will receive your PII and the promises in this Privacy Policy will apply to your data as transferred to the new entity.

Data That Does Not Identify You (De-Identified Data)

Seek may share or sell aggregated, de-identified data that does not identify you, with partners and the public in a variety of ways, such as by providing research or reports about health and fitness or as part of our Premium membership. When we provide this information, we perform appropriate procedures so that the data does not identify you and we contractually prohibit recipients of the data from re-identifying it back to you.

Data That You Direct Us To Share

You can direct us to share data with other parties. For example, you might authorize us to link your Seek account with a third-party app listed on https://www.seekhealth.co/apps; send status updates to your Facebook or Twitter account; or direct us to share data with your employer as part of a wellness program. Once you direct us to share your data with a third party, that data is governed by the third-party’s privacy policy. You can revoke your consent to share with the third party at any time in your Seek account settings.

Other Ways You Might Share Your Data
Default Visibility Settings

The privacy settings on new Seek accounts are set to reveal minimal data about you with the purpose of getting you active and involved with the Seek Service. To see what is visible to others use the “Profile viewed by” tool in your account settings. You can adjust your privacy settings at www.seekhealth.co/user/profile/privacy.

Seek Social Tools

Seek provides many ways for you to share data with other Seek users, such as with the 7-day Leaderboard, Challenges, or by posting comments to the Seek community message boards. When you interact with others in these ways, you will be displaying your data based upon the visibility settings in your Seek account settings. Always check specific policies associated with any Challenge to understand what data will be visible to other participants.

Community Posts

To post to Seek community message boards, you’ll be asked to create a community username that’s separate from your Seek profile name. This community username will be posted next to any comments you publish on community message boards. Other information, like a profile photo that you’ve added to your Seek account will also be visible on message boards, depending on your Seek account settings.

Contests And Giveaways

Seek may offer opportunities to participate in contests, giveaways and other promotions. Any data you submit in connection with these activities will be treated in accordance with this Privacy Policy, unless the rules for those offers note otherwise.

Surveys

Seek may also ask you to participate in surveys (processed by Seek or third parties) that help us understand your use of the Seek Service. Any PII you provide to Seek (or supplied by you or Seek to such third-party survey providers) in connection with these surveys will only be used in relation to that survey and as stated in this policy.

How Long We Save Your Data

We store your PII for as long as you maintain a Seek account.

How To Edit Or Modify Data

Data that you provide to Seek through the Site can be modified from your dashboard or Seek account preferences. If you remove data from your Seek account, it will no longer appear to you or others who use the Seek Service. Backups of that data will remain associated with your Seek account and in our archive servers.

How To Deactivate Your Seek Account

You can deactivate your Seek account by contacting Customer Support. When you do, data that can identify you will be removed from the Seek Service, including but not limited to your email, name, photo(s), friends list and links to sites such as Facebook and Twitter. Backup copies of this data will be removed from our server based upon an automated schedule, which means it may persist in our archive for a short period. Seek may continue to use your de-identified data after you deactivate your account.

Seek’s Policies For Children

Seek is not directed at persons under the age of 13. We do not knowingly collect any PII from children under 13. If you are aware of a user under the age of 13 using Seek, please contact us at privacy@Seek.com.

Can I Opt-Out Of Receiving Seek Emails?

Of course! You can opt-out of receiving weekly summaries, achievement notifications, contests, giveaways, surveys and promotional emails by changing the notification preferences in your account settings or by unsubscribing via the “Unsubscribe” link in any Seek email. Opting-out of these emails will not end transmission of important service-related emails that are necessary to your use of the Seek Service.

How Does Seek Keep My Data Safe?

Seek uses a combination of technical and administrative security controls to maintain the security of your data. If you have a security-related concern, please contact Customer Support.

How Does Seek Handle Data From International Visitors?

The Seek Service is hosted and operated entirely in the United States and is subject to United States law. Any personal information that you provide to Seek is being transferred to Seek for use solely in the United States and will be hosted on United States servers. You consent to the transfer of your personal information to the United States. If you are accessing the Seek Service from outside the United States, please be advised that United States law may not offer the same privacy protections as the law of your jurisdiction.

Seek complies with the U.S. - EU Safe Harbor Framework and the U.S. - Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal information from European Union member countries and Switzerland. Seek has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view our certification page, please visit http://www.export.gov/safeharbor/. In compliance with the Safe Harbor Principles, Seek commits to resolve complaints about your privacy and our collection or use of your personal information. European Union and Swiss citizens with inquiries or complaints regarding this privacy policy should first contact support.

Seek has further committed to refer unresolved privacy complaints under the Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit the BBB EU SAFE HARBOR website at www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.

COOKIE POLICY

We use cookies and other technologies like pixel tags and web beacons to improve the functionality of the Seek Service.

Technologies We Use

Cookies are text files that are sent by servers to web browsers and stored on your computer. They tell us which parts of the Seek Service you’ve visited so we can figure out which promotions you may like to see or to alert you to software compatibility issues.Web beacons and pixel tags are images embedded in a webpage or email for the purpose of measuring and analyzing usage and activity. Seek, or third party service providers acting on our behalf, may use web beacons and pixel tags to help us analyze usage and improve our functionality.

Web beacons and pixel tags are images embedded in a webpage or email for the purpose of measuring and analyzing usage and activity. Seek, or third party service providers acting on our behalf, may use web beacons and pixel tags to help us analyze usage and improve our functionality.

Social media tools, like widgets and plug-ins, are used so you can share information from Seek on other sites such Facebook and Twitter. These interactive mini-programs collect your IP address, record the pages you visit on our Sites, and set cookies that will enable the widget to function properly. Your interactions with these widgets are governed by the privacy policy of the company providing them, not by Seek’s Privacy Policy. We also use the Facebook and Twitter pixel tags to help us understand how effective our marketing is on those sites.

Does Seek Honor “Do Not Track” Signals?

Although we would like to honor the browsers set with a “Do Not Track” signal, the Sites do not currently respond to a DNT or similar signal as it awaits the results of efforts by the policy and legal community to determine the meaning of DNT and the proper way to respond. However, we believe that consumers should exercise choice regarding the collection of this type of data, which is why we disclose the cookies used and provide links to opt-out of those collection practices below.

We use the following third-party data analytics platforms to improve the Seek Service in a variety of ways:

  • Mixpanel: We use Mixpanel as our primary analytics tool to understand how our customers use the Seek Service and Mixpanel People to contact you about the use of our product, for example, to proactively assist you if you have trouble syncing your Device. You can read the MixPanel Privacy Policy and opt-out.

  • We use Google Analytics and Marketo analytics cookies, which allow us to see how you use our services so we can improve your experience. We encourage you to read the Google Privacy Policy. If you prefer to not have data reported by Google Analytics, you can install the Google Analytics Opt-out Browser Add-on. You can read the Marketo Privacy Policy here.

Contact Us

You can email us with any questions or comments at privacy@seek.com.

Need more details? Contact us

We are here to assist. Contact us by phone, email or via our Social Media channels.