FAQ

General

Why should I use Seek?

Seek is a community and marketplace where health professionals and health “seekers” can connect. Health professionals have a place to sell their health plans to a wider digital audience and grow their brand without being prohibited by physical distance - all at prices and profit margins that they decide. 


Health “seekers” have a place to look up free information and purchase health plans that are more affordable than the price of an in person session or consultation. However, if they are more comfortable with in person sessions, health professionals can indicate their location and arrange for an in person meeting. 


Seek democratizes health so everyone can benefit financially and with improved health outcomes.

How much does it cost to sign up for Seek?

Signing up for Seek is absolutely free! We don’t charge any type of subscription fees and intend to keep it that way.

I’m a health professional. Do I have to pay to use Seek?

Absolutely not. Seek will not charge you to create a trainer or nutritionist profile. We will only take 20% per sale. This is for maintenance fees, legal coverage, promoting your content, etc.

As a health professional, do I have to be certified to sell health plans?

We at Seek STRONGLY suggest that you get certified before using our platform. We want to make sure our users are in good hands with the health professionals that use our product. If you are not certified, you may be at risk of getting removed from our site. We do make exceptions for some extenuating circumstances and will assess those on a case by case basis.

Community

What is in the Train section?

In “Train” you can find personal trainers, nutritionists, health plans for purchase, and our database of health professionals that can either train you in person or sell you one of their affordable health plans.

If I buy a health plan, how do I get it?

As soon as you purchase a health plan, that plan will immediately be available in your purchases where you can download it as much as you want.

I am a trainer - do I have to make my own waivers?

You do not - during Seek’s sign up process, we have a waiver that explains that our trainers are certified, yet are not medical experts. Additionally, any user that uses Seek agrees to execute the workout plans the way they were designed and that the trainer is not liable for any injury that occurs from proper or improper use of a workout plan.

Does Seek have access to my bank account information?

We do not have access. Only you have control over your bank account information. Your bank account information is stored on our payment vendor, Stripe’s servers. Stripe adheres to the highest levels of PCI security and Seek adheres to those policies as well. To learn more, click here.

Is my password safe?

Seek has made your password so secure that it is encrypted via SSL on our site as well as additionally encrypted in our own database. So much so, that we cannot decrypt it. However, if you forget your password, Seek’s system will send you an automated message when you click “Forgot Password” and can verify your information. Again, Seek will never know your password. Not even if we wanted to.

How do I keep my workouts from being stolen?

Currently workouts can only be accessed if a user purchases them. If you feel like your workouts have been stolen, please email we.are.seek.us@gmail.com and someone will respond to you within 24 hours.

Need more details? Contact us

We are here to assist. Contact us by phone, email or via our Social Media channels.